Interactive Statistical Reporting System (ISRS)

Taylor and Francis Group's Interactive Statistical Reporting System (ISRS) provides you with valuable and accurate information. We compile statistics nightly at 12:00 am est., so your information will be current inclusive of the previous day's data. All of our reporting features provide set-up menus which are highly interactive and self-explanatory.

With the Taylor and Francis Group Interactive Statistical Reporting System (ISRS), you can:

Assess specific information on the activities of those patrons accessing CRCnetBASE products.

Create reports of your patrons' activity on CRCnetBASE, with the ability to download your reports as either pdf or Excel Files.

Schedule your reports to be generated when you need them, with automatic e-mail alerts to notify you and everyone on your distribution list.

Create report distribution lists so you can target selected individuals for specific reports.

My Reports allows you to retrieve your reports for up to 90 days from the date they are generated.

PLEASE NOTE THAT ALL REPORTS YOU SCHEDULE WILL BE AVAILABLE ONLINE FOR NO MORE THAN 90 DAYS.

Types of Reports

From this site you can create reports right on the spot, or schedule reports to be automatically generated and delivered at whatever interim you desire. You can measure level of usage in many ways with self-explanatory interactive menus. You can track individual users and/or overall activity, allowing you to readily determine just what and how often information is being accessed and by whom.

Distribution Lists

Once you create or schedule a report, you can create fully editable distribution lists to give designated individuals access to whatever collected data you deem appropriate. You can also schedule email notification for yourself and members of your distribution lists.

How We Measure Activity

Typically, Web usage is measured according to hits. A hit is the jargon that refers to the download of a file from a web server. Assuming that where there is smoke there is fire, every image, every HTML page opened is considered a hit. While hits measure the overall level of activity, they give no indication as to whether a site is providing its users with useful information or with empty chases consisting of a myriad of mouse-clicks. Oftentimes, the more fruitless the search, the quicker the hits pile up.

Instead of relying on hits, Taylor and Francis Group abides by Project Counter Compliancy standards for usage reporting. This standard has been developed to provide a single, international Code of practice that allows online usage to be measured in a credible, consistent way, using vendor-generated data. This standard primarily relies on the tracking of menu item usage or simple functional usage as opposed to all hits. Information on the Counter Compliancy Standards can be found at the following web address www.projectcounter.org.

As with any new science, a common nomenclature is required to facilitate accurate communication.

Web Usage Terminology

Activity: An activity represents a very specific form of work performed on a CRCNnetBASE site. Whereas a hit represents the request of a file from a web site, an activity represents an actual piece of work. For instance, rather than scoring a hit when a customer opens the home page of a site, CRCnetBASE logs the submission of a search query, or the opening of an article, or the perusal of a list of search results. Each of these is considered a unique activity type, and is recorded as such.

Activity Type: Each independent logged activity is classified by its activity type. Scroll down to the chart below to see the types of unique activity that we log. Take for example, the typical search. When utilizing the hit method, numerous hits might be recorded for a single search, making it impossible to identify how many independent searches were actually performed. With our activity report, the site simply categorizes the activity as a search. Furthermore, different activity types are defined specific to different sites according to the functions they provide. For example, in the Handbook of Chemistry and Physics, a substance/property search can be performed that is unique to that type of text.

Sessions: A session is defined to mean a sequence of activities performed by a particular user from login to disconnection or cessation of usage. Specifically, a session starts when a user is authenticated and ends when the user exits the site or the browser is closed. Every activity belongs to a session, and every session contains one or more activities.

User: A user is a patron associated with your account who initiates a session on a CRCnetBASE site via a web browser. Each time the same individual logs in, he or she is considered a unique user.

Activity Type	Definition
Quick Search	A simple search, usually issued from the left-hand navigation bar of a CRCnetBASE site was initiated. This type of search generally involves searching out incidences of a single term within the entire contents of a particular site.
Advanced Search	"An advanced search was issued by a user" - This refers to the specification of advanced search parameters (fuzzy logic, phonetic, etc). In addition, users can restrict their searches to specific books.
Search Results Viewed	A user viewed one page of search results. Each subsequent page viewed generates the logging of this kind of activity. This measure of search results applies to both Quick Search and Advanced Search activities.
Chemical Structure Search	In one of the Chemical Dictionaries products (i.e. CHEMnetBASE), a search was issued using the Chemical Structure drawing plug-in.
Substance/Property Search	In the Handbook of Chemistry and Physics (http://www.hbcpnetbase.com), a Substance/Property search was issued.
Document Search	In the Handbook of Chemistry and Physics (http://www.hbcpnetbase.com), a text search was issued against the collection of PDF documents on the site.
Book Viewed	A user opens a book - this represents the accessing of a book by a customer during a user session. It could represent that only the table of contents was viewed or any part of the text itself.
Issue Viewed	Indicates that a user called up the full text of an issue.
Article Viewed	Indicates that a user called up the full text of an article.
Synopsis Viewed	Indicates that the synopsis associated with an article or issue was viewed by a user.
View Interactive Table	In the Handbook of Chemistry and Physics (http://www.hbcpnetbase.com), an interactive Java table was opened in order to view tabular data within the site.
Search Within Interactive Table	In the Handbook of Chemistry and Physics (http://www.hbcpnetbase.com), a search was issued within an Interactive Java table.
Interactive Table Print	The content of an Interactive Java table was printed by a user.
View Chemical Structure	In the Handbook of Chemistry and Physics (http://www.hbcpnetbase.com), a chemical structure for a particular compound was retrieved by a user from within an Interactive Java table.

Contact Us

From North and South America
Taylor and Francis Group
6000 Broken Sound Parkway NW
Suite 300
Boca Raton, FL 33487

Tel: 1-888-318-2367 or 1-800-272-7737
Fax: 1-800-643-9428
From Outside the Continental U.S.
Tel: 1-561-361-6020 or Fax: 1-561-361-6076

From Outside of North and South America
Taylor and Francis Group
23 Blades Court
Deodar Road
London SW15 2NU, UK

Tel: +44 (0)20 7017 6331
Fax: +44 (0)20 7017 6747

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